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Privacy Policy

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Web Site Privacy Policy

The Lookout on the Quay

recognizes that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.thelookoutonthequay.co.uk. The Site is operated by The Lookout on the Quay.

Identifying Information. In general, you can visit the Site without telling us who you are or providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues or to follow up with you. Generally, The Lookout on the Quay requests identifying information when you:

  • Register on our web site.
  • Place an order.
  • Provide feedback to an online survey or tell us about an idea or suggestion.
  • Participate in a rebate program, contest, or other promotional offer.
  • Request information or files from technical support or customer service.


In these instances, The Lookout on the Quay will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.

What The Lookout on the Quay Will Do With Your Information. If you choose to give us personal information for any of the purposes above, this information is retained by The Lookout on the Quay and will only be used by The Lookout on the Quay to support your customer relationship with us. We will not add you to a mailing list, or newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.

What Others May Do With Your Information. The Lookout on the Quay does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time The Lookout on the Quay may use agents or contractors who will have access to your personal information to perform services for The Lookout on the Quay (such as Database Management), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for The Lookout on the Quay. In addition, The Lookout on the Quay may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.

Third Party Links

thelookoutonthequay.co.uk does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.thelookoutonthequay.co.uk, The Lookout on the Quay cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.

Cookies

At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our site, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies. However, some functions of the site will not function if you refuse cookiesAt times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.

First Party Cookies – These cookies are set by the domain of the website that you are visiting and Essential to site function. Third party Cookies – These cookies are set by domains different to the one you are visiting and are used for statistical purposes.

We also sometimes use video embedding, like YouTube or Vimeo (3rd party) to enhance your experience of content on our site. You can find out about YouTube’s Cookie policy here:http://www.google.com/intl/en/policies/privacy/, and Vimeo’s here:http://vimeo.com/privacy

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Children's Privacy Protection

The Lookout on the Quay is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.

Credit Card Security

We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal.
If you choose to use a PayPal account, your personal credit card information will not be given to The Lookout on the Quay.

Changes to this Policy

The Lookout on the Quay may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
Contacting Us. If you have any questions about our privacy policy and/or the practices of our web site, you can write to:

  • The Lookout on the Quay
  • 3 Seafront Court
  • Looe, Cornwall
  • PL13 1AL